Orders
How do I track my order?
You can track your order using the tracking number provided in the shipment confirmation email. Enter the tracking number on our website's tracking page for real-time updates.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 24 hours of placing the order. Please contact our customer service team at info@artisandiamondtools.com as soon as possible.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Shipping
What shipping options do you offer?
We offer standard and express shipping options. The available options and delivery times will be displayed at checkout.
How much does shipping cost?
Shipping costs vary based on the destination and shipping method selected. You can view the shipping costs at checkout before completing your purchase.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping times and costs will vary based on the destination.
Returns
What is your return policy?
We have a 30-day return policy. Items must be returned in their original condition with proof of purchase. For more details, please visit our Return Policy.
How do I initiate a return?
To initiate a return, contact us at info@artisandiamondtools.com with your order details. We will provide you with a return shipping label and instructions.
Warranty
Do your products come with a warranty?
Yes, our products come with a specific warranty. Please refer to the product page for warranty details.
Wholesale
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at info@artisandiamondtools.com for more information.
Price Matching
Do you match competitor prices?
We strive to offer the best prices. If you find a lower price on an identical product, contact us and we'll do our best to match it.